Since a fair number of persons, especially in
this particular geographic region, continue to experience reticence over seeking
counseling services, special care in making referrals may be in order. Emphasis can be
placed on the fact that you are referring your patient to a counselor, as opposed
to a psychiatrist, where help often can be provided without requiring a DSM-IV psychiatric
Though confidentiality is a major sticking issue in behavioral healthcare these days, TRANSITIONS
Personnel & Family Counseling Services offers assured confidentiality to its
clients by virtue of the way it does business. (You are invited to read the document
risks of managed care
health.) While seeking counseling is seen as something of a status symbol in many parts of
the country, some folks in this area may be inclined to perceive seeking counseling as an
admission of failure that they could not solve their own problems. Because
counseling actually facilitates clients' strengths and resources so they learn to resolve
their problems themselves, you can reassure your patients that they need not worry about
feeling inadequate or professionally manipulated in the counseling setting. Often, within
the first session, clients begin to have some sense of empowerment over their problems;
they are glad they came, and they typically re-schedule for the next session.
Since the first half-hour of the first (90 minutes) session is free, they can be
reassured of having no financial obligations during that 30 minute period of meeting the
counselor and "trying out" the counseling experience.
EXPEDIENT COUNSELING REFERRAL ROUTINE THAT WORKS . . .
At the time you inform your patient about indications for
counseling (taking care to note the issues on this page), patient
should receive information about my counseling practice, including web
site and phone number (business card and/or brochure).
Invite patient to read my web site (www.transitions-counseling.com);
confirm day and evening telephone numbers of patient, and inform
patient that the counselor will soon call to discuss the patientís
counseling needs and schedule an appointment.
Finally, you or your office staff will call me with
information about the referral, including: reason for
referral/presenting problem, patientís telephone numbers and level of
After your patient follows through on established
appointment, Iíll call and inform your office staff (or you, if
desired) that the counseling process has been established. If patient
does not follow through, Iíll notify after second failed attempt to
establish the counseling process. I can amend any aspect of this
routine to suit your office practices.
Finally, I have a brochure that you are welcome to download and print, called,
Physician Has Referred You For Counseling (outside page). (Click
here for inside page.) The front page can be printed; then the
paper turned in the printer so the inside brochure page can be printed on the back,
It is important that this Web page address be given to your patient
at the time you make your referral, as it is often the "clincher" for
patients deciding to follow through with counseling.
In most cases, my time is structured so I can see your patient within 24 48
hours of your referral; the same day in the event of emergencies. I will routinely
follow-up with you to confirm that your patient has entered counseling.
My office phone number is (704)
276-1164. Communication through email or "snail
mail" correspondence is invited. Pre-printed brochures and the business cards are
available to health-care professionals and prospective clients in the immediate geographic
region. Arrangements can be made to meet with you at your clinic or treatment site to
discuss my counseling agency or to develop a specialized program for your clinic.
Excellent references are available upon your request. Thank you for considering TRANSITIONS Personal & Family Counseling Services as a referral resource for your patients or
clients, where you can be assured they will receive the highest standards of professional
With deepest personal regard,
Granville Angell, Ed.S., L.P.C., N.C.C.